[edit]
After 1 month of use:
The device itself works well. Full charge has lasted ~2 weeks. Website GPS tracking is effective. HOWEVER:
You cannot administer your billing through their website. If you want to change from month to month to quarterly or yearly, you MUST call customer service. You are NOT ALLOWED web access to your billing for [reasons]. Not acceptable. Further:
Multiple passwords are required for different actions. One password accesses GPS tracking use cases. Another allows you to change your credit card info. Another for “Account” on main webpage, which is only for purchasing devices, apparently. This is confusing, and ridiculous, especially since nothing is explained on the website. Customer Service must be called. Fortunately, as noted below, they have all been courteous, and as helpful as possible given the unnecessarily convoluted processes they must implement and assist with.
Finally, my older iPhone’s OS is not supported, thus, no tracking with my cellphone.
[activation review]
Device working now, had to activate over the phone during their customer service hours.
The customer service rep was *very* professional and competent. Transaction was smooth and efficient, and he kept me fully informed about what he was doing and provided the basics on using the device without need for me to prompt with questions.
I’ll update again after the device has been in use for a cross country trip.
[initial review, abbreviated]
Online activation failed three times. Called number, automated “Customer Service unavailable. Call during business hours.” No business hours stated in message or on website.
Why are subscription details not stated in the product description on Amazon?
Genie - Research Bot
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