Original: What’s the point if they fail so often?
Update: I’d say 3.5 starts
I’m not convinced with the durability of or quality of this product, but the company cares enough that they monitor the reviews and see that I’m a “repeat customer”. When I placed another order a couple days ago, Amazon alerted me that I’ve already purchased 3 of this same product from the same vendor.
The earpiece company reached out to me and offered to refund my current purchase and to keep the product as a free replacement from previous failures. I received my refund confirmation from Amazon just now.
I should not have kept buying replacements. I should have reached out to the company. They would have taken care of me from the start. Its tough to sell the world’s least expensive and decent functioning headset, with a higher than normal failure rate, but they are doing their best to keep the customers satisfied.
Why did I buy another?
At $17 it is very cheap. When it works, it works well. Sound is fine, I’m not an audiophile.
I was about to go with other’s recommendation to get an open air Shokz. Seems nice, but at $170, ten times the price of the Boean, I hesitate.
If Boean is willing to stand behind their product, I can stay with them a while longer.
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