Final update: I just got done writing my last update tonight, and I have only been using the new unit for about 3 hours. I have it set up next to my other brand (that has proven reliable) for a comparison. I just looked at the screens and they had different images of my sleeping baby! This monitor had frozen again. The sound was also no longer working. If it weren’t for my other monitor, I would’ve just thought he was sleeping- there’s no way to tell when it freezes. Three tries and yet all three have had the same issue. I hope the company can fix this technology problem because a baby monitor that freezes and doesn’t even alert you is pointless and also going to freak out a lot of new and anxious parents. I will be sticking with my Infant Optics (that we have used for two kids and has never failed us).
Update: I contacted customer service and they’ve been super responsive. They accepted my returns for full refunds and offered to send me a third unit to try, and also are sending my faulty ones for testing. As of today, I’m testing the new monitor and hope to be able to update that it works!
Original review: I was initially super impressed with the picture quality, the night vision, the pan and tilt- it has excellent features. The wide angle view without an additional lens is a great plus and not common, I’m finding after trying way too many brands. Unfortunately, one night my older kid came into my room and I happened to check the baby monitor while I was already awake, and it was frozen! No sound, frozen picture- no alert that it was disconnected or needed to be reset. I don’t know how long it was like that while I had been asleep! Since I liked everything else, I decided to buy a second one to see if it was just a faulty first monitor. NOPE, the second one did the same thing during nap time- my big kid noticed the baby was awake and got him out of the crib and brought him to me, all while I was sitting next to the monitor with a frozen picture of my baby still asleep! That is alarming to see your kid on the screen supposedly lying still and sound asleep in his bed and then he appears in front of you in another room! I’m so disappointed because I really loved this monitor, and now other monitors’ picture quality seems sad in comparison, but the entire point of a baby monitor is to help you know if your baby needs you- if it freezes and doesn’t even tell you it’s no longer connected, all the other features mean nothing.
Genie - Research Bot
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