Edit 12/03/22
**** Original review is below, but i wanted to update on the company sending me a new watch. I received the new one watch 11/03/22. I wanted to wait to see how it responded or if it would be a lemon like the first one. Just over a month using the watch and I have no complaints. This watch is very reasonable on price and it works great for my needs. Obviously the normal, it is a watch. It tracks your steps fairly well and measures heartbeat, stress and sleep. You are also able to sync it with your phone and receive messages to the watch. I bought a different watch band for it and a screen cover to make the watch last longer. I took off the wrist twist gesture because I do not need it to turn on at random times while I’m working for no reason. This helps save the battery and I can easily go a week without charging it. With the wrist gesture on it might need a charge every 3-5 days, depending on how often it turns on and off. In closing, I would definitely buy this again and it exceeds my needs for what I wanted. Grade A- for overall.. The initial issues made it a minus but their company made good on sending me a replacement and I like the watch and brand.
Original review:
After reviewing the rating for this watch I figured I would give it a try. I had bought Tozo earbuds for myself and family in the past and never had any issues. So looking for a smart watch, I would give this a try and support the company. Out of the box, it looks great and it sync’s up with your phone very easily. The Tozo app, I think is user friendly and gives you all the necessary information from the app to your wrist and then back quickly.
Here’s the problem. I had the watch for about 15 days and one morning, I woke up and put in on my wrist and the display screen was failing. I attached pictures showing what it was doing. It appears that something is not connected correctly inside the watch or the screen lcd portion has failed. I immediately contacted customer service via email thru the App. They responded within one business day. After providing the purchase history, Sophia from Tozo(could be just the they list for all service emails) was sending me a new watch free of charge and to keep the damaged watch to avoid any further hassle. That was amazing and awesome customer service. Granted I had to send multiple screenshots of where I bought it, when I bought it and had to give a review hence this long experience.
But to continue reviewing the watch, I will give more information.
The Battery. After a fully charged watch, it could last 5-8days. If you have the wrist motion turned on the watch wakes up more often and in turn waste more battery life(2-3 days). I have since turned it off and lowered the display brightness to conserve battery.
The connectivity of the watch works great. It receives emails, text msg, phone calls. You can change the main screen to a variety of different displays. It has an Alexa feature built in but I have not used yet. The timer appeared to work great along with the alarm, flashlight and stop watch. I am still unsure of the accuracy of the measurements for the heart beat, and stress levels. It appears to be an average but I believe it gives a decent reading. The step counter is what I use the most and I feel it is fairly accurate.
I have not received the replacement watch yet. (Says it will take several weeks). Once I receive the newer watch, I am hoping the screen will last alot longer then the first watch.
Overall, I currently will give this watch a C-. It works very well but having the screen take a crap so quickly I’m hesitant the newer one will be faulty also. After I receive the replacement and I use the watch for a longer period of time, if the watch holds up then a newer update review will be given and a higher rating will be issued.
Until then, I’ll be using a watch that has failed too quickly.
Genie - Research Bot
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